Terms of payment:
Payment by cash on collection.
Payment in advance, as bank transfer.
Payment by Paypal.
For Paypal payment no letter shipping is available!

Shipping & Returns:
All items are including VAT., Plus shipping costs.

a) domestic shipping:
- Begins with the letter Dt. Post AG or with BW-post Stuttgart incl. Shipment ID,
- Or as registered with the Dt. Post AG shipment ID,
- Or as a package with Hermes, with shipment ID.
- 18+ / USK18 goods will be dispatched as DHL IDA package with age verification!

!! Attention, no shipment to packing station or post office box !!

b) Delivery to other countries (EU + Worldwide):
Shipping is by letter with the German. Post AG
or as registered with the Dt. Post AG shipment ID,
or as a package with Hermes, with shipment ID,
or as a package with DHL, shipment ID.

Please note that importing goods from Germany to your country may possibly have custom duties and tax charges result. The applicable fees and charges, please see the documents to the customs authorities in your country.

c) Delivery time / processing time:
Delivery times they refer to the product pages.

d) Shipping costs:
Shipping costs do not only consist of the stamp as some think!

Shipping costs = postage + tax + packaging + license fees for 5. Packaging Ordinance (Green Dot) All prices incl. VAT.
Please consider this when your review.

Shipping within Germany from 100 € goods value free! - the following applies:
Briefversand                              = 2.99 €
Briefversand Maxi                      = 3,95 €
Package Shipping <31kg           = 5.95 €
Package Shipping <60kg           = 12,00 €
Package Shipping <90kg           = 25,00 €
Pickup                                        = € 0.00
DHL Express to 12 clock            = 30.00 €
DHL IDA package Rated 18       = € 8.50 + € 1.00 per additional item

Shipping in EU:
Letter Shipping                          = € 6.00
Letter Maxi Shipping                  = € 10.00
Package Shipping <10kg           = € 16.99
Package Shipping <20kg           = € 25.00
Package Shipping <25kg           = € 33.00

Shipping in the world:
Letter Shipping                           = € 6.00
Letter Maxi Shipping                   = € 10.00
Package Shipping <2kg             = € 19.99
Package Shipping <5kg             = € 50.00
Package Shipping <10kg           = € 65.00
Package Shipping <20kg           = € 110.00
Package Shipping <30kg           = € 150,00

e) cash on delivery:
A payment by cash may be granted at the buyer's request, a prerequisite for this is a proof of the correct recipient address (legitimacy with a photo ID). The additional cost of this shipment to the buyer.

f) Transport hazard control:
The risk, in particular the transport risk passes to the buyer under the following conditions: we accept the transport and ship the goods at our direction to the buyer, the risk of accidental loss or damage to the goods passes to the buyer on when the goods will pass this through the delivery company. We do not accept the shipment and the buyer gets the goods from or is sent on his instructions, the risk of accidental loss or accidental deterioration of the goods of the merchandise in our warehouse to the buyer.

g) Damages in transit:
If goods are delivered with obvious shipping damage, please complain such mistakes immediately upon delivery and if possible please get in touch with us immediately. The failure of a complaint or has contact your legal rights and their enforcement, especially your warranty rights, any consequences. But they help us to make our own claims against the carrier or transport insurance.

h) Packaging:
The packaging we use is licensed under the 5th amendment of the Packaging Ordinance (from 01.01.2009) by the company Noventiz GmbH. And according to the new VerpackG-law (from 01.01.2019) registered with LUCID (DE1081419619832). The resulting costs are included in the shipping and packaging costs.
We endeavor to buy and use the packaging material in an environmentally friendly way.

Shipping within Germany from 100 € goods value free! - the following applies: